Your privacy is a fundamental commitment at wen4d. This Policy explains precisely what personal data we collect, why we collect it, how we use and safeguard it, and what rights you hold as a Member of Indonesia's leading international online gaming platform.
The cards below highlight the six core principles that guide how wen4d handles your personal data. They are a summary only — please read the full policy below for complete details.
Every connection between your browser and wen4d's servers is protected by industry-standard 256-bit SSL/TLS encryption. Your account credentials, payment details, and personal information are never transmitted in plaintext.
wen4d only collects personal data that is strictly necessary for the purposes stated in this Policy. We do not gather information speculatively or build advertising profiles. Every data point has a clearly defined purpose and retention period.
wen4d does not sell, rent, lease, or otherwise commercially transfer your personal data to any unaffiliated third party for marketing or advertising purposes. Your data is yours — it is used exclusively to operate your account and improve our service.
Members who deposit via USDT or Bitcoin benefit from an additional layer of financial privacy. Cryptocurrency transaction data is handled with the same strict standards as fiat payment data, and blockchain addresses are never shared with third parties beyond mandatory compliance reporting.
As a wen4d Member, you have the right to access, correct, export, or request deletion of your personal data at any time. You can manage communication preferences directly from your account dashboard or by contacting our 24/7 support team.
wen4d's data practices are aligned with internationally recognized data protection standards. Our compliance framework includes robust access controls, regular security audits, and documented incident response procedures to protect Members across Indonesia and beyond.
wen4d is an internationally licensed online gaming platform accessible at https://wen4d.vip. The Platform offers sports betting, live casino games, slot gacor (high-payout online slots), togel (Indonesia's traditional numbers lottery), video poker, slot tournaments, and a range of other gaming products to adult members in Indonesia and other eligible jurisdictions.
For the purposes of this Privacy Policy, wen4d acts as the data controller — meaning we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those providers act as data processors and are contractually bound to handle your data only in accordance with our instructions and this Policy.
Our primary point of contact for all privacy matters is our support team, reachable 24 hours a day, seven days a week via live chat on the Platform or by email at [email protected] (plain text — not a clickable link).
wen4d collects personal data through several channels: directly from you when you register an account or contact support; automatically when you interact with the Platform; and, in limited circumstances, from third-party verification services. The categories of data we collect are described below.
When you create a wen4d account, we collect the information you provide, including your full legal name, date of birth, residential address in Indonesia, and a valid email address. This data is required to establish and maintain your Member account and to verify that you meet the minimum age requirement of 21 years.
To comply with our anti-money-laundering (AML) obligations and to confirm your identity and age, we may request copies of government-issued identity documents such as your Indonesian National Identity Card (KTP), passport, or driver's license, as well as proof of address and proof of ownership of your payment method. KYC documents are stored securely and processed exclusively for verification and compliance purposes.
We record all deposit and withdrawal transactions conducted through your account, including the payment method used (e.g., BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, USDT, Bitcoin), transaction amounts in IDR or cryptocurrency equivalent, timestamps, and transaction reference numbers. We do not store full bank account passwords or complete card numbers — only the information necessary to process and record your transactions.
wen4d automatically records your gaming activity on the Platform, including game sessions, wager amounts, outcomes, bonus usage, and session duration. This data is used to operate the Platform, resolve disputes, enforce bonus terms, and identify patterns that may indicate problem gambling behavior for the purposes of our Responsible Gaming program.
When you access the Platform, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and the pages you visit within the Platform. This data helps us maintain Platform security, detect fraud, and optimize the user experience across devices.
When you contact wen4d through live chat, email, or any other supported channel, we retain a record of that communication, including its content, timestamp, and the identity of the agent who assisted you. This data is used for quality assurance, dispute resolution, and regulatory compliance purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, date of birth, address, email | Account creation, age verification |
| KYC / Verification Data | KTP, passport scan, proof of address | AML compliance, identity confirmation |
| Financial Data | Bank name, e-wallet ID, transaction history | Deposit/withdrawal processing, fraud prevention |
| Gaming Data | Wager history, game sessions, bonus usage | Platform operation, dispute resolution, RG monitoring |
| Technical Data | IP address, device type, browser, OS | Security, fraud detection, UX optimization |
| Communication Data | Live chat logs, support emails | Quality assurance, dispute resolution |
wen4d uses the personal data we collect only for the specific, legitimate purposes described in this section. We do not use your data in ways that are incompatible with the purpose for which it was originally collected.
wen4d processes your personal data on the following legal bases, which are recognized under internationally applicable data protection frameworks:
wen4d does not sell or rent your personal data to third parties. We share your data only in the limited circumstances described below, and always subject to appropriate contractual safeguards.
We engage carefully selected third-party service providers to support the operation of the Platform. These providers act as data processors and are permitted to use your data only as directed by wen4d. Categories of service providers include:
wen4d may disclose your personal data to government authorities, law enforcement agencies, or regulators where required to do so by law, by a valid court order, or by a binding request from our licensing authority. In such cases, we will disclose only the minimum data necessary to satisfy the legal obligation and will notify you of the disclosure where permitted by law.
In the event of a merger, acquisition, restructuring, or sale of all or part of wen4d's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected Members prior to any such transfer and ensure that the receiving entity is bound by data protection obligations no less stringent than those set out in this Policy.
wen4d uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by a web server. Cookies cannot execute programs or deliver viruses and do not contain personally identifiable information in raw form.
You can control cookie settings through your browser preferences. Note that disabling strictly necessary cookies will impair your ability to use the wen4d Platform. For instructions on managing cookies in your specific browser, please refer to your browser's official help documentation. wen4d does not currently respond to browser "Do Not Track" signals, as no uniform industry standard for such signals has been established.
wen4d retains your personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law and our licensing obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal obligation / licensing requirement |
| KYC Documents | Duration of account + 5 years after closure | AML regulatory obligation |
| Financial Transaction Records | Duration of account + 7 years after closure | AML / financial reporting obligation |
| Gaming & Betting History | Duration of account + 3 years after closure | Dispute resolution / licensing requirement |
| Support Communication Logs | 3 years from date of interaction | Legitimate interests / dispute resolution |
| Technical / Device Logs | 12 months on a rolling basis | Security and fraud prevention |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Legal obligation (proof of consent) |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data destruction procedures. Where data cannot be immediately deleted due to technical constraints (such as data in backup systems), it will be isolated from active processing until it can be securely destroyed.
wen4d implements a layered security architecture designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our key security measures include:
As a wen4d Member, you hold meaningful rights over your personal data. wen4d respects these rights and provides clear mechanisms through which they can be exercised. Your rights include:
To exercise any of the rights listed above, please contact our support team via live chat or at [email protected]. We may need to verify your identity before processing your request. We aim to respond to all rights requests within 30 calendar days; where a request is complex or involves a high volume of data, we may extend this period by a further 30 days and will notify you accordingly.
wen4d is strictly an adult platform. The minimum age to register and use the wen4d Platform is 21 years. We do not knowingly collect personal data from individuals under the age of 21, and we do not direct any marketing or promotional communications to minors.
If wen4d becomes aware — through the KYC process, a third-party report, or any other means — that a Member is under the age of 21, the account will be immediately suspended, all associated balances and bonuses will be forfeited, and any KYC documents provided will be securely deleted once the account closure process has been completed. If you believe that a minor has registered an account on the Platform, please contact our support team immediately.
Parents and guardians who are concerned about a minor's access to online gambling content are encouraged to install reputable parental control software on shared devices and to review our Responsible Gaming page for additional guidance.
As an internationally licensed platform serving Members primarily based in Indonesia, wen4d may transfer your personal data to servers or service providers located outside of Indonesia — for example, to cloud infrastructure providers or KYC verification partners operating in other jurisdictions.
Where such transfers occur, wen4d ensures that adequate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards may include:
By registering a wen4d account, you acknowledge that your personal data may be transferred, stored, and processed outside of Indonesia in accordance with the safeguards described in this section.
The wen4d Platform does not include links to unaffiliated third-party websites, social media platforms, or external services within its core content. However, game content provided by third-party studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) is delivered within the wen4d Platform environment. wen4d is not responsible for the privacy practices of these game providers in their capacity as independent data controllers for their own internal analytics and fraud detection systems.
wen4d recommends that you review the privacy policies of any third-party service you interact with, including the e-wallet and banking providers you use to fund your wen4d account (OVO, DANA, GoPay, ShopeePay, LinkAja, BCA, BRI, BNI, Mandiri, CIMB Niaga). These providers operate under their own data protection frameworks and wen4d has no control over their data practices.
wen4d reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or licensing requirements. Material changes — those that significantly affect how we use your personal data or your rights as a Member — will be communicated to you via the registered email address on your account at least 7 days before the revised Policy takes effect.
The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree with the changes, you must cease using the Platform and request account closure before the effective date.
We encourage you to review this Privacy Policy periodically, particularly before conducting significant transactions on the Platform, to stay informed about how your personal data is being protected.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way wen4d handles your personal data, please contact us through any of the following channels:
When submitting a data subject rights request, please provide your registered email address and a brief description of your request. We may ask for additional information to verify your identity before processing the request, in order to protect your data from unauthorized disclosure.
wen4d combines a world-class gaming experience with a genuine commitment to data security and Member privacy. Log in to your account, explore our full game library, or read more about our responsible gaming tools and platform policies.